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    Shipping Policy

    1. How much does shipping cost?

    Free shipping for orders of 2 bags and above.

    Below RM120 RM120 & above Standard Shipping
    West Malaysia RM8 FREE 5-7 Working Days
    East Malaysia RM15 FREE 5-10 Working Days 
     

    2. How long will it take to get my order?

    For in-stock,  generally it will take 2-4 days for us to process your order and dispatched. Your parcel will then take 5-7 working days for item to arrive at your doorstep.

    For pre-order item, generally it will take around 30 days (Specific time would be mentioned in product page) for us to restock it and then process your order in 1-2 days upon restocking.

    P/S: The shipping may take longer than usual if we are running sales-related campaign due to the amount of orders we're receiving. 

     

    3. What shipping carriers do you use?

    We use trusted local couriers to deliver your item (Poslaju, Ninjavan etc.) based on location availability.

    4. WRONG ADDRESS DISCLAIMER: 

    It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. There will be a re-shipping cost for items delivered back to us due to incorrect address given upon checkout. If you decide to change your shipping address, please write to us at hello@journea.co.uk within 24 hours upon placing your order for us to assist you with this.